Returns Policy
In order to initiate a return, ALL RETURNS require you to Contact Us with your order number and provide details about the issue with the product you would like to return. IMPORTANT: Failing to contact and receive approval prior to sending a product back WILL result in an additional delay in processing the return. Once you have approval to return your item(s), all shipments are sent to:
You may return most new, unused items that have not been installed within 30 days of delivery for a refund. If the return is a warrantable issue, Kustom Truck will provide a return shipping label. If the return is NOT a warrantable issue, the customer is responsible for any shipping costs associated with sending the item back to Kustom Truck. We have a standard 15% restocking fee. The amount refunded will be based on inspection of the products once received at Kustom Truck. Customers that follow our returns policy and send back new unused parts in original condition typically have the restocking fee waived.
*** Custom ordered parts (items built to specific customer specifications) are NOT eligible for a return/refund. ***
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will refund the same method of payment that was used for the purchase of the product(s).
Shipping
We can ship to any physical address in the United States or Canada. All packages less than 150 lbs are shipped with either FedEx or UPS parcel service. For packages over 150 lbs, FedEx Freight is the carrier of choice.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose during the checkout process.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.